General Mission 职责概述 Keep the designated Public Area cleans at all times during shift and assist guest with any questions, which might arise. 当班时负责所指定区域的清洁并帮助客人解答问题。 Main Responsibilities 主要职责 1. Ensure designated area is properly and regularly cleaned. 确保适当地清洁所分配的区域 2. Report any faults or maintenance requests to the PA Supervisor or Housekeeping Coordinator promptly. 及时地向公共区域或客房部文员汇报任何错误或维护要求。 3. Has a knowledge of location of outlets and other facilities, in order to correctly direct guests if requested 了解各餐厅出口的位置和其它设施, 以便在需要时正确地引导客人。 4. Perform cleaning with a minimum disturbance to guests. 打扫卫生时尽量减少对客人的打扰。 5. When applicable, assists guests when working in the elevator areas. 在电梯区域工作时，在必要时帮助客人。 6. Ensure toilet and tissue papers are properly stocked in the restrooms. 确保手纸被正确地摆放在卫生间。 7. Greets all guests with an appropriate greeting and friendly smile. 恰当地问候所有的客人并面带笑容。 8. Responsible for the cleanliness of assigned service areas. 负责所分配服务区域的清洁。 9. Offer all possible assistance to guests and respond to guests request 尽可能地为客人提供帮助,回答客人的问题。 10. Keep trolley neat and adequately supplied. 保持手推车的整洁和充分的补给。 11. Maintain all equipment in good working condition. 维持所有的装备处于良好的工作状态。 12. Keep storeroom neat and in good order. 储存室整洁,井井有条。 13. Report for duty punctually, wearing the correct uniform and name badge at all times. 上班打卡，按时穿戴正确的制服和名牌。 14. Deliver high quality service to guests. 为客人提供高质量的服务。 15. Ensure guest needs and reasonable requests are met. 确保满足客人的需要和合理的要求。 16. Seek opportunities to continually improve guest service. 寻找机会不断地提高服务质量。 17. Take appropriate action to resolve guest complaints. 采取恰当的方式解决客人的投诉。 18. Promote the hotel and Sheraton products and services. 促动酒店和公司产品和服务的销售。 19. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. 保持高水平的产品和服务的知识，以便为客人解释服务和便利设施并将这些服务和便利设施销售出去。 20. Adhere to the hotel’s security and emergency policies and procedures. 坚持酒店安全制度、紧急情况处理规定和程序。 21. Adhere to hotel cleaning and maintenance programs. 坚持酒店的清洁和养护。 22. Ensure a high level of cleaning is maintained in work area. 保持维护所在工作区域的高度整洁。 23. Carry out other tasks as directed by your supervisors. 完成你上级交待的其它任务。 JOB SPECIFICATION任职条件 1. Job Knowledge / Skill专业知识技能： Good knowledge of using chemicals and machines and guest service. 具有清洁剂和机器使用方面的知识以及对客服务方面的知识。 2. Education教育： Graduate from high school and skill training school. 高中或职业培训学校。 其他要求 年龄要求：20-48岁 现居地：成都